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(Frequently Asked Questions)
 

DO YOU PROVIDE DRY OUT SERVICES DUE TO WATER DAMAGE?
We work closely with several dry out companies for your water extraction needs. Once we receive your emergency claim information, then we notify one of the professional dry out companies, they will come out to your residence or business and begin the water extraction process. Once the dry out process is complete and you notify us that the equipment has been removed, then we begin the other necessary repairs.

 

SINCE YOU CANíT PROVIDE A SPECIFIC COST BEFORE HAND, HOW DO I KNOW YOUíRE NOT TAKING ADVANTAGE OF MY INSURANCE COMPANY?
Our prices are set by a software program called Xactimate. This is the most widely used pricing program by insurance adjusters. What this means to you is that our prices are no surprise to the insurance companies who will be paying the bill.  When your insurance adjuster writes up his estimate, heís using the same pricing guide we use. Therefore, we can guarantee that there is never any price gouging or opportunistic services performed. Every price listed on our bill is the standard price allowed and paid by the insurance industry.

 

DO YOU WORK FOR THE INSURANCE COMPANIES?
No, we work for you - the home or business owner. As a restoration service contractor the majority of our work is paid by insurance companies. However you are the customer.  You get to choose who works on your home. Insurance companies can give you the names of restoration companies, but they cannot force you to use a particular one. We are the company preferred by most customers and insurance companies because we do good, honest, and efficient work.

 

DO YOU GIVE ESTIMATES FOR WATER DAMAGE AND FIRES?
Yes, and we can provide an estimate before any work is started. The thing to remember is that estimates change as water damage spreads.  An area that doesnít appear wet when you first called can absorb moisture the following day, through carpeting, sheetrock or undetected damage.

Insurance companies deal with this situation on a daily basis. They expect an approximate estimate from us as soon as possible. However, they understand that billing cannot be finalized until the structure is completely dry and all risk of mold has been eliminated.

 

DO YOU OFFER EMERGENCY SERVICES?
We provide 24 hour emergency services that include tarps, board ups and referrals for water extraction.

 

 
 
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